About Rich Bake
Rich Bake is a top bakery and food production company with a strong market presence. As the business expanded, it saw the need to strengthen employees’ interpersonal skills to improve collaboration, problem-solving, and decision-making in a fast-evolving environment
The Challenge
- Despite having a highly experienced technical team, Rich Bake faced several organizational challenges:
- Despite having a highly experienced technical team, Rich Bake faced several organizational challenges:
- Gaps in problem-solving and decision-making capabilities, leading to delays in handling operational issues.
- · Weak planning and time management skills, affecting productivity and efficiency.
- Communication barriers between departments, resulting in misunderstandings and workflow bottlenecks.
- A need to enhance negotiation skills, especially for employees dealing with suppliers, partners, and internal stakeholders.
To address these challenges, Rich Bake partnered with ZAT to deliver a targeted soft skills training program for its employees. The program was meticulously designed to meet the company's needs.
- A)Communication Skills
A signature program by Dr. Bishoy Salama, designed to:
- Active listening and giving constructive feedback.
- Adapting communication styles to different audiences.
- Managing difficult conversations professionally.
- Win-win negotiation strategies.
- Handling objections and reaching agreements.
- Building long-term partnerships through effective negotiation.
B) Comm Planning and Time Management
Delivered by Eyad Raghib, focusing on
- Setting SMART goals.
- Prioritization methods.
- Overcoming procrastination and managing workplace distractions.
C)Problem Solving & Decision Making
Led by Mohamed Nasser, covering
- Fundamentals of delivering premium customer service.
- Handling complaints professionally.
- Turning service moments into loyalty opportunities.
- Developing active listening skills and empathetic responses
The Impact and Results
After completing the Soft Skills Training Program:
- Problem-solving speed improved significantly, with faster resolution of operational challenges.
- Interdepartmental communication became more effective, reducing misunderstandings and enhancing collaboration.
- Employees demonstrated enhanced negotiation capabilities, resulting in better deals and smoother internal coordination.
- Overall, there was a noticeable boost in employee confidence, morale, and proactive behavior.
ZAT also adopted a practical and interactive approach. The training was held over three consecutive days at the Makanak Training Center, providing a comfortable and focused environment for Rich Bake employees to develop and effectively apply their soft skills.